Service desk en
CIUDAD DE GUATEMALA
A multinational company is looking for a sales & service administrative assistant in guatemala. as a sales & service administrative assistant will play a key role supporting our sales team. this position is responsible for managing and prioritizing requests from these contacts and ensures all necessary reporting and correspondence is completed in a timely, accurate and professional manner. as a critical role for the business, this position expeditiously and effectively resolves the issues and concerns of large, and customer service.
key responsibilities maintain key relationships with customers and internal departments to build knowledge and understanding of customer needs and expectations
prepare correspondence project tracking, budget planning, database consolidation and other projects as requested
assist corporate account associates with research into customer issues (e.g invoice discrepancies, work order analysis, reporting) and follow up on customer questions including product, credit, pricing, and distribution and service concerns
assist with processing legal contracts by obtaining and reviewing financial data, ensuring details match contract, obtaining necessary approvals to ensure contract meets guidelines, establishing accurate customer master data (e.g contract alignment, discounts and special handling instructions) and making change requests through the contract management system
provide support with both domestic and international travel booking, calendar and management, and coordination of multitime zone conference calls and webex meetings
organize and maintain the office system (e.g filing, order supplies, upkeep of equipment)
provide backup support to other members of the administrative team in the region
administrate a data base.
minimum qualifications bachelors degree completed or in progress
4 years of administrative support experience
intermediate proficiency with the microsoft office suite (word, excel, powerpoint, outlook)
customer service experience where you have directly interfaced with customers
legal work permit
preferred 1 year of experience supporting a sales organization.