Empleo para Analista de asistencia técnica de informática (2 Vacantes) #42369

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Empresa
Salario
€800
Ciudad
CIUDAD DE GUATEMALA
Descripción
Empresa de reconocido prestigio requiere contratar:agentes de soporte quienes atienden los requerimientos de los clientes en el área de sistemas.

requisitos indispensables:
*estudiante de la carrera de ingeniería en sistemas, llevar como mínimo el 75% de los cursos ganados
*experiencia laboral en el área de informática, mínimo 1 año.

ofrecemos:
* plan de carrera profesional
* honorarios iniciales us$800.00
* capacitación constante

Compartir este Trabajo:

MÁS EMPLEOS PARA USTED

Service desk en CIUDAD DE GUATEMALA
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Requirements: high school diploma typing skills requiring more than 40 words per minute and 65% accuracy strong communication skills: speak clearly, strong vocabulary skills, diverse vocabulary, pleasant delivery, pleasant temperament. advanced grammar and punctuation. able to submit a background check, drug screen. required solid and verifiable work history. preferred high computer skills and knowledge in crms 85% english proficiency written and spoken sales experience is preferred general knowledge, skills and abilities: basic knowledge regarding us telecommunications service providers and american culture. general knowledge of online streaming, highspeed internet, landline and directv. sales skills and winning mindset, ability to converse and discover customers interest to overcome objections. active listening skills and ability to build rapport. tolerance to change and a demanding sales environment. ability to learn different telecommunication products ability to multitask, utilizing several applications like customer service management systems and research tools in multiple screens. ability to follow direction and accept coaching. ability to work in a sales driven environment.
Service desk en CIUDAD DE GUATEMALA
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Job summary: as a mobility services associate, you will receive inbound calls from our customers. your primary responsibility is to build rapport, assess the customers needs and offer the best solution. you will present current promotions, and bundle the suite of products. to be successful, you must have the ability to develop trust & build rapport with our customers. you must be persistent and persuasive to overcome objections. if you are a great listener, energetic, love to communicate, and have a drive to succeed, this is the perfect position for you. primary responsibilities: answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas in a timely manner. may be required to work in one or multiple queues/skill sets over various customer contact channels. responsible for improving customer retention through programs and service provided to the customer. utilizes mechanized systems to initiate and complete service orders and handle customer requests. continually maintain working knowledge of all company products, services and promotions. make recommendations according to customer's needs on features, accessories, upgrades and rate plans. utilize operational systems to process purchases of at&t products and services; i.e. collections, payments for wireless bills and accessories. administer system functions on all opening, closing, and balancing procedures to according to finance guidelines. may sell and provision wireless services, products, features, equipment and accessories. may be responsible for credit/inbound and outbound collections, activations, customer service, eservices, revenue, fraud, business and technical/roaming support inquiries, and other duties as required. general knowledge, skills and abilities: knowledge in basic mobility wireless technology. ability to learn and expand product knowledge as well as understand a wide array of telecommunication products. ability to multitask showcased through the use of several applications, customer service management systems, research tools, multiple screens and programs ability to navigate multiple screens/programs. ability to find key information. active listening skills and ability to build rapport. exceptional phone etiquette and professionalism. ability to follow direction and accept coaching requirements: high school diploma typing skills requiring more than 40 words per minute and 65% accuracy strong communication skills: speak clearly, strong vocabulary skills, diverse vocabulary, pleasant delivery, pleasant temperament. advance grammar and punctuation. able to submit a background check, drug screen. required solid and verifiable work history. preferred proficiency in microsoft office products and other computerbased systems. 85% english language proficiency written and spoken.
Service desk en CIUDAD DE GUATEMALA
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Funciones atención al cliente en idioma coreano asistencia que proveerá a clientes coreanos que compran nuestros productos, servicios, o que usan dichos productos y servicios buena atención y tolerancia hacia los clientes externos fluidez y excelente escritura en coreano. ofrecemos excelente ambiente laboral viajes.
Service desk en CIUDAD DE GUATEMALA
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Paid training pm shifts only two days off 1 hour lunch / 2 15 min breaks salary q.5,000 + q.1,000 performance bonus night transportation and parking next class starts on july the 22nd requirements85% english level previous call center experience 1 year at least full schedule availability high school diploma computer skills responsible.
Analista de soporte en CIUDAD DE GUATEMALA
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Funciones principalescoordina, planifica, dirige y controla las bases estratégicas de control administrativo, financiero, tecnológico y gestión del talento humano de la cooperativa, así como promover instancias que coadyuven al fortalecimiento de éstas áreaslidera la gestión del cambio organizacionalreporta al gerente general de la institución. requerimos: licenciatura en contaduría pública y auditoría, economía o carrera afín maestría en el área de finanzas, economía o afín experiencia mínima de cinco años en instituciones de intermediación financieras como analista o gestor financiero, cumplimiento o auditoría, capaz de facilitar y coordinar las acciones de mitigación que correspondan en el marco de administración de bienes inmuebles, financieros, tecnológicos y de recursos humanos. (comprobable) habilidad en análisis e interpretación de información financiera y/o estadística manejo avanzado en bases de datos en excel conocimientos avanzados en legislación laboral, fiscal y mercantil.
Analista de soporte en CIUDAD DE GUATEMALA
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Posición coordina, planifica, dirige y controla las bases estratégicas de control administrativo, financiero, tecnológico y gestión del talento humano de la cooperativa, así como promover instancias que coadyuven al fortalecimiento de éstas áreas lidera la gestión del cambio organizacional reporta al gerente general de la institución. requerimientos más de 5 años de experiencia exitosa en posiciones ejecutivas en el sector financiero formación académica en administración de empresas, auditoria o carrera afín, de p maestría en administración financiera o de negocios capacidad de conducir equipos gerenciales liderazgo orientado a la gestión integral, comprobable integridad y responsabilidad conducta ética y transparente.
Service desk en CIUDAD DE GUATEMALA
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Candidate backgroundhigh english proficiency3+ years of experience administrating servers (windows) in big enterprises. purposeresponsible for managing the plan, design, and implementation of customer funded enterprise infrastructure and/or data center services. these services could include telecommunications, data network, , file and print, directory, security; and pc and server operating systems and hardware. generalbuilds knowledge of the organization, processes and customers requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills receives a moderate level of guidance and direction moderate decision making authority guided by policies, procedures, and business operations protocol primary responsibilitiesmay perform one or more of the followingdesigns and implements system requirements for customers and analyzes existing systems installs and maintains mainframe, midrange, or nt operating systems and related software to ensure stable performance evaluates system specifications, input/output processes, and working parameters for hardware/software compatibility develops, tests, installs, and modifies computer software for operating systems, compilers, utilities, multiprogramming, and telecommunications systems develops and installs programs for largescale or higolume transactions requiring ibm/mvs or similar mainframe processing develops and installs programs to support general business applications develops programs on midrange computers such as the ibm as or unix based mini/midrange computers evaluates and installs database management systems plans computerized databases, including base definition, structure, documentation, longrange requirements, operational guidelines and protection all other duties as assigned.
Service desk en CIUDAD DE GUATEMALA
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A multinational company is looking for a sales & service administrative assistant in guatemala. as a sales & service administrative assistant will play a key role supporting our sales team. this position is responsible for managing and prioritizing requests from these contacts and ensures all necessary reporting and correspondence is completed in a timely, accurate and professional manner. as a critical role for the business, this position expeditiously and effectively resolves the issues and concerns of large, and customer service. key responsibilities maintain key relationships with customers and internal departments to build knowledge and understanding of customer needs and expectations prepare correspondence project tracking, budget planning, database consolidation and other projects as requested assist corporate account associates with research into customer issues (e.g invoice discrepancies, work order analysis, reporting) and follow up on customer questions including product, credit, pricing, and distribution and service concerns assist with processing legal contracts by obtaining and reviewing financial data, ensuring details match contract, obtaining necessary approvals to ensure contract meets guidelines, establishing accurate customer master data (e.g contract alignment, discounts and special handling instructions) and making change requests through the contract management system provide support with both domestic and international travel booking, calendar and management, and coordination of multitime zone conference calls and webex meetings organize and maintain the office system (e.g filing, order supplies, upkeep of equipment) provide backup support to other members of the administrative team in the region administrate a data base. minimum qualifications bachelors degree completed or in progress 4 years of administrative support experience intermediate proficiency with the microsoft office suite (word, excel, powerpoint, outlook) customer service experience where you have directly interfaced with customers legal work permit preferred 1 year of experience supporting a sales organization.
Service desk en CIUDAD DE GUATEMALA
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Offering support and answering consumer inquiries by telephone. description provide customer service answer incoming calls from consumers contact consumers, vendors, partners or any other party when required. listen and identify the root of the cases, interact with the consumer on the phone to, online networks and / or , and solve the problem accordingly know the performance objectives established both individual and team, which may include customer service, productivity, quality standards and any other area related to the business that is necessary keep your knowledge of the policies and products of the account updated maintain adequate competition in products and support platforms read and make sure you understand new policies, procedures and products or updates of existing ones. communicate with the supervisor, team members and other teams regarding problems, solutions and trends keeping account information confidential, protecting it from unauthorized use, ensuring that it is kept within the account only (the use of external storage units, printed materials, and other storage and distribution tools is strictly prohibited) document all assisted cases and perform any other task, duties or services required by the immediate superior manager. keep an accurate and meaningful logbook of each call in the account system; according to established procedures and policies. keep uptodate relevant stationery and files through data entry. please provide your application through this link.

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