CIUDAD DE GUATEMALA
as a bilingual residential services associate, you will receive calls from existing customers with concerns related to their landline, internet and/or directv services. you will be required to help the customers resolve their requests and turn that solution into a sale, adding news product to the customers account based on their individual home entertainment needs.
discover a customers home entertainment needs and turn the solution of their call into a sale, adding a new product to the customers account.
retain customers or single products when necessary.
properly document each customer interaction according to company standard operating procedures.
adhere to all company guidelines regarding the delivery of service and support.
maintain an excellent ontime attendance record (schedule adherence).
exceed key performance indicators such as sales, aht and compliance.
meet vxi policies and procedures.
general knowledge, skills and abilities:
basic knowledge regarding us residential service providers and american culture.
general knowledge of online streaming, highspeed internet, landline and directv.
sales skills and winning mindset, ability to converse and discover customers interest to overcome objections. active listening skills and ability to build rapport.
tolerance to change and a demanding sales environment.
ability to learn different telecommunication products
ability to multitask, utilizing several applications like customer service management systems and research tools in multiple screens.
ability to follow direction and accept coaching.
high school diploma
typing skills requiring more than 40 words per minute and 65% accuracy
strong communication skills: speak clearly, strong vocabulary skills, diverse vocabulary, pleasant delivery, pleasant temperament. advanced grammar and punctuation.
able to submit a background check, drug screen.
required solid and verifiable work history.
preferred proficiency in microsoft office products and other computerbased systems.